USAA (United Services Automobile Association) is widely recognized for offering comprehensive insurance solutions tailored to military members, veterans, and their families. Founded in 1922, USAA has grown to become one of the largest insurance companies in the United States, providing a range of services including auto, home, and life insurance. This review delves into the various aspects of USAA's insurance offerings, customer satisfaction, cost comparisons, and overall performance in the industry.

Is USAA Good Car Insurance?

USAA is consistently rated as one of the best car insurance providers in the industry. It stands out for its affordable rates, especially for military members and their families. According to U.S. News, USAA is the top-rated car insurance company with an overall rating of 4.9 out of 5. It excels in customer service, claims handling, and offers numerous discounts that make it an attractive option for eligible members.

USAA Ratings Breakdown

• Overall Rating: 4.9
• Customer Service: 4.5
• Claims Handling: 4.4
• Customer Loyalty: 4.5
• Value: 4.2

Source: U.S. News

Customer Satisfaction and Claims Handling

USAA excels in customer satisfaction, often topping surveys conducted by organizations like J.D. Power. In a recent survey, 60% of respondents reported being completely satisfied with USAA’s customer service, while 67% were satisfied with the claims process. These high satisfaction rates are a testament to USAA’s commitment to providing excellent service to its members.

Cost of USAA Car Insurance

One of the most significant advantages of USAA car insurance is its affordability. The average annual premium for a USAA policy is $1,335, which is significantly lower than the national average. This cost advantage extends across various driver categories, including teen drivers, young adults, and senior drivers.

Average Annual Car Insurance Premiums:

USAA vs. Competitors

USAA vs. Geico

USAA generally offers lower rates and higher customer satisfaction compared to Geico. While Geico is known for its affordability, USAA’s specialized discounts for military members often result in even lower premiums.

Source: U.S. News, MarketWatch

USAA vs. State Farm

State Farm is another major competitor, known for its wide range of coverage options and strong customer service. However, USAA’s rates are generally lower, and its customer satisfaction ratings are higher.

USAA vs. Progressive

Progressive offers unique coverage options like pet injury protection, but USAA excels in traditional coverage and customer service. USAA’s rates are also generally lower, especially for drivers with clean records.

USAA Car Insurance Discounts

USAA offers a variety of discounts to help policyholders save on their premiums. Some of the notable discounts include:

• Bundle and Save: Multi-policy discount.
• Military On-Base Discount: For storing your vehicle on a military base.
• Good Student Discount: For drivers under 25 who maintain a B average or better.
• Safe Driver Discount: For maintaining a clean driving record.
• SafePilot Discount: Usage-based insurance program that rewards safe driving habits with discounts of up to 30%.

USAA SafePilot Program

The SafePilot program is a usage-based insurance option that tracks your driving habits through a mobile app. It rewards safe driving behaviors such as avoiding phone use while driving and smooth braking. Enrolling in the program can earn you a discount of up to 10% initially, with potential savings of up to 30% based on your driving score.

USAA for Senior Drivers

USAA is highly rated for senior drivers, offering some of the lowest rates in this category. The company’s extensive coverage options and high customer satisfaction ratings make it an excellent choice for older drivers.

USAA Homeowners Insurance

USAA’s homeowners insurance is also highly rated, especially for military members. It includes standard coverages such as dwelling, personal property, and liability, along with unique options like military uniform coverage.

Cost Comparison

USAA’s homeowners insurance premiums are generally lower than the national average. For a dwelling coverage of $300,000, the average annual premium is $1,452 compared to the national average of $2,230.

Conclusion

USAA stands out as a top insurance provider for military members, veterans, and their families, offering competitive rates, excellent customer service, and comprehensive coverage options. While its eligibility criteria are restrictive, those who qualify can benefit significantly from the numerous discounts and tailored services USAA provides.

Frequently Asked Questions:

Is USAA a good car insurance provider?

Yes, USAA is consistently rated as one of the best car insurance providers in the industry. It is particularly known for its affordable rates, excellent customer service, and comprehensive coverage options tailored to military members and their families. According to U.S. News, USAA has an overall rating of 4.9 out of 5, excelling in customer service and claims handling.

What are the average annual premiums for USAA car insurance?

USAA offers competitive pricing with an average annual premium of $1,335, which is significantly lower than the national average. This affordability extends across various driver categories, making it an attractive option for many members.

How does USAA compare to its competitors?

USAA vs. Geico: USAA generally offers lower rates and higher customer satisfaction. Geico is known for affordability, but USAA’s military-specific discounts often result in even lower premiums.

USAA vs. State Farm: While State Farm is known for strong customer service and wide coverage options, USAA typically offers lower rates and higher customer satisfaction.

USAA vs. Progressive: Progressive provides unique coverage options like pet injury protection, but USAA excels in traditional coverage and customer service, offering generally lower rates for drivers with clean records.

What discounts does USAA offer on car insurance?

• USAA offers several discounts to help policyholders save on premiums, including:
• Bundle and Save (multi-policy discount)
• Military On-Base Discount
• Good Student Discount
• Safe Driver Discount
• SafePilot Discount (usage-based insurance program rewarding safe driving)

What is the USAA SafePilot program?

The SafePilot program is a usage-based insurance option that tracks driving habits through a mobile app. It rewards safe driving behaviors, such as avoiding phone use while driving and smooth braking, with discounts of up to 10% initially, and potential savings of up to 30% based on the driving score.